Do you offer on the road assistance?
Yes. Rate is $180/hr with a 2-hour minimum.
What happens if the rental equipment is damaged or broken?
We offer an Equipment Protection Plan (EPP) with each rental. For 15% of the cost of the rental, the mandatory EPP fee covers accidental damage encountered during the ordinary use of our equipment. Note that standard “wear and tear” is covered by Durante Rentals. If your machine breaks down during operation, we will either send a technician to your location to fix your issue or...
Do you offer roadside assistance for machine repairs?
Yes. Durante Rentals has several on-the-road service vehicles. Please call our service department at 718-697-6969 ext. 4666.
What if my machine develops mechanical issues?
Please contact our service department immediately at 718-697-6969 ext. 4666. Do not try and repair the machine yourself.
