We are seeking an experienced Dispatcher in our Flushing/Queens location. Our ideal candidate must be a reliable, self-motivated, high energy individual with a strong work ethic and the ability to function effectively as part of a growing team. Must have a good memory and solid organizational & prioritization skills in order to accomplish and exceed business goals. Candidate must have excellent communication and interpersonal skills, and enjoy working with people in a fast-paced environment.
Essential responsibilities include:
- Coordination of transportation demands for equipment needs on short hauls on a normal and emergency basis and within DOT guidelines
- Knowledge of 5 boroughs essential (Area knowledge questions will be asked during interview)
- Assist in scheduling drivers and organize the daily dispatch of all equipment deliveries
- Perform record keeping as needed
- Coordinate required random drug screens for drivers
- Assist with maintaining customer relations via phone and email, and making additions, cancellations, and changes regarding equipment location
- Follow proper cash accounts procedures, along with company operational and QC standards
- Perform any other duties as assigned by management
Minimum Requirements
- Previous dispatch and customer service experience in the equipment rental/construction industry and/or related field preferred
- Positive and professional phone demeanor, attitude and appearance
- Demonstrate understanding of rental equipment and software
- Strong customer service orientation
- Work with drivers to ensure diligent attention to safety compliance
Education, Experience and Required Skills, Including Certificates, Licenses and Registrations
- High school diploma or equivalent
- Must have basic knowledge of Excel
- Valid driver’s license
- Knowledge of DOT/Federal Motor Carrier rules and regulations is a plus
- Knowledge of GVW’s, state regulations regarding height and weight maximums is a plus
- Knowledge of Tri-State roadways is a plus
Physical Demands and Work Environment
- Frequent lifting up to 25 lbs., occasional lifting up to 50 lbs., and infrequent lifting up to 75 lbs and ability to climb over and into heavy equipment occasionally